Hi Narelle,
Thank you for taking the time to leave a review for our swift™ (2015+) sun hood wire and clickers. We're sorry to hear that you had some trouble with removing an end, but we're glad that our customer support team was able to assist you. We understand that it can be tricky to gauge how much force to use, but we're happy to hear that your hood is now working perfectly again. We pride ourselves on providing good value for our products and ensuring quick delivery. Thank you for choosing our product and please don't hesitate to reach out if you need any further assistance.